I had a support session with a Microsoft technical support representative yesterday. They use a program which is called Easy Assist which needs to be installed on the client's computer and then you can share your desktop with the support person in the remote location and give him control etc. Nothing special, except that it works pretty fast.
Anyway, the issue was identified during the session. Basically, there are two computers, the application tier and data tier. There is a domain account that is a member of the Administrators group on both tiers. When logged on locally, this account can perform any administrative tasks. However, when the account is logged on the application tier and tries to connect to the IIS on the data tier, the access is denied and the following message is shown.
When the account tries to configure the Reporting Services on the data tier, the following message is displayed:
This seems to be the reason why the TFS cannot be installed - the account does not have proper permissions on the data tier to configure the Reporting Services.
So, the TFS Disaster can now be officially renamed to the IIS disaster. Microsoft promised to get their IIS team on this issue. I checked the possible solutions myself, but it appears that all suggestions are already configured properly on both computers. And so the saga unfolds ...
by Evgeny. Also posted on my website
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